Knowledge Management Plan for Dell Inc Case Study

Knowledge Management Plan for Dell Inc - Case Study Example Many businesses are rich in information or are able to create sufficient knowledge, but they fail to effectively share it with others or to utilize it for the overall benefits of the organization. Knowledge Management provides a management framework that helps create knowledge, share it with others and use it for the business to achieve its targeted goals (Christensen, 2003, p. 14). This paper is prepared as a report to be submitted to the CEO and management executives of Dell Inc outlining a Knowledge Management plan and useful KM strategies for the company to achieve greater competency in its business landscape. Dell Inc, a very successful fortune 500 company within few years, has recently implemented its ‘customization’ strategy for computer marketing with an objective of ‘collecting more accurate and reliable information from its customers’. This paper recommends a KM plan to Dell Inc to make use of information and knowledge that it gathers from customers to the overall benefits of the company. Knowledge is power. When it comes to a company, it is a powerful asset and critical factor to the business success. Many organizations have found effective knowledge management as an extremely useful management strategy that helps it adapt to the changes and modern requirements due to technological advances and helps gain competitive advantages. The KM is a recent development and new interdisciplinary approach to the Human Resource Management and it involves people, process and technology in an organization. This piece of research work presents a brief explanation of knowledge management and an overview of Dell Inc and it's business strategies to find an effective knowledge management plan for the company to help it gain better business outcomes.